Comfy Attachments Module
This module will allow for increased efficiency and comfort while working in your Kayako helpdesk. With it, you can preview images attached to a ticket by simply hovering over the file names. Also, when inside a ticket, you will get an additional section containing all the files attached to the ticket. Just tick the ones you need to download or use Select All to download all of the attachments as a single .zip archive.
The module's features allow you to:
- Attach files to the ticket without adding a ticket post
- Add a description to an attachment
- Delete an attachment
- Download attachments as a ZIP archive
- Show a preview of images
- Work with both types of attachments (files system and database attachments)
- Configure permission settings
Additional section to work with attached files
Ticket Posts with attachments
Quick preview of attached images
Comfy Attachments configuration
IMPORTANT NOTES:
- Only available for the Self-hosted/Download version of Kayako Fusion / Case.- Compatible with version 4.52.XXXX or newer.
- Delivery within 3 Days.